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Terms & Conditions

Hang Lung Malls App Terms of Use

This agreement (the “Agreement”) applies as between you, the user (“you”, “your” or “user”) of the “Hang Lung Malls App (恒隆商場手機應用程式)” (the “Application”) and Hang Lung Real Estate Agency Limited (“Hang Lung”, “we”, “our” or “us”), the owner of this Application.

IMPORTANT NOTICE:

Your agreement to comply with and be unconditionally bound by the terms and conditions of this Agreement is deemed to occur upon your installing, browsing, accessing or otherwise using the Application and/or by clicking the “DOWNLOAD“ or “INSTALL” button of the application store for downloading the Application to your device. If you do not agree to be bound by this Agreement, you should not download the Application. If you have already downloaded the Application, you should terminate this Agreement immediately by uninstalling the Application from your device.

I. Grant of Licence

Hang Lung hereby grants to you a personal, limited, worldwide, non-exclusive, non-transferable, royalty-free, revocable licence to use a single copy of the Application on a single device primarily used by you, subject to the terms and conditions of this Agreement. When you download the Application on a device, you will be assumed to have permission to do so even if the device is not owned by you.

Please note that downloading, installing or using the Application is wholly at your own risk. To the maximum extent permitted by applicable law, we neither assume nor accept liability for any loss or damage (whether direct or indirect) that may arise or be incurred by you in connection with the Application.

This Agreement is effective until terminated. You may terminate this Agreement at any time by uninstalling the Application and destroying all copies of the Application in your possession. Upon any termination, you agree to immediately uninstall the Application and destroy all copies of the Application, any accompanying documentation, and all other associated materials in your possession. Hang Lung reserves the right and sole discretion to suspend or terminate the provision of any goods or services relating to the Application and/or your use of the Application and/or this Agreement and/or (if applicable) your membership for the “hello Hang Lung Malls Rewards Program (hello恒隆商場獎賞計劃)” at any time without giving you any notice if you are in breach of any of the terms of this Agreement.

Hang Lung may, in its sole discretion, at any time and without giving notice to you, make changes, corrections and/or improvements to the Application, stop providing the Application or certain features of the Application to you or to users generally, or create usage limits for the Application, and shall have no liability whatsoever to you for doing so.

The Application is currently made available to you free of charge, but Hang Lung reserves the right to charge for the Application at any time and for any reason. While the Application is currently free, there may be charges incurred from your telecom service providers. You are responsible for any such charges.

II. Ownership of the Application

While Hang Lung licenses the use of the Application to you on the basis of this Agreement, we retain all right, title and interest (including intellectual property rights) in or on all text, graphic images, trademarks, service marks, logos, icons, sound clips, video clips, data compilations, page layout, underlying code (including object and source codes), software and any other materials (the “Content(s)”) in and to the Application which are owned by Hang Lung and/or its associated companies (the “Hang Lung Group”). Any act of copying or “mirroring“ the Application or the Contents on your device and/or server, or modifying, editing, commercially exploiting or disseminating in any form whatsoever the Contents or re-using the text, graphics or materials on the Application or reverse-engineering, disassembling, attempting to derive the source code of, modifying, or creating derivative works of the Application, any updates, or any part thereof without the prior written permission of Hang Lung, is prohibited.

Hang Lung does not sell the Application to you. Hang Lung Group remains the owner of the Application and Content at all times.

Hang Lung reserves all rights not expressly granted under this Agreement.

III. Use of the Application

You may use the Application for personal purposes only, which includes recreational use and social use. Specifically you agree that you will not:

(a) use the Application or any of the Content for commercial purposes;

(b) systematically copy the Content from the Application with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given prior written permission to do so by Hang Lung;

(c) use the Application for any purposes other than which we have designed the Application or intended the Application to be used;

(d) upload viruses, malicious codes or implement any attacks, interruptions, hacking or security intrusions to disrupt the functionalities of the Application;

(e) engage in any fraudulent, dishonest, or unlawful activity in connection with the use of the Application or its services; and/or

(f) engage in any conduct which, in our sole opinion, is offensive, harmful or objectionable or restricts or inhibits any other users from properly using or enjoying the Application or its services or which brings Hang Lung into disrepute.

IV. Privacy and Collection of Personal Data

Use of the Application is also governed by our Privacy Policy Statement which is incorporated into this Agreement by this reference. Please refer to Hang Lung’s Privacy Policy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.

In the event Hang Lung intends to use and/or transfer your personal information for direct marketing purposes, we will separately seek your express consent in order to do so.

V. Other Information

Performance Cookies: Google Analytics stored by Google for 1 day to 2 years, depending on the cookies - We use Google Analytics to help analyse which pages on our website visitors viewed. When you visit our website, your web browser automatically sends certain information to Google.

If you interact with any social media platforms under the Hang Lung Group, Hang Lung Group may interact with you, for example, by sending messages to you on the platforms in accordance with the rules of the social media platforms. We are not responsible for how the social media operators collect, handle and use your personal data and what third parties post on our social media platforms.

VI. Links from the Application

The Application may contain links to other sites and resources provided by third parties, or links to application stores where you may download third party mobile applications. These links are provided for your information and/or easy access only. We have no control or influence over those sites, resources, third party mobile applications or their contents, and to the maximum extent permitted by law, we accept no responsibility for them or for any loss or damage that may arise from your use of them. Your interaction with those sites or resources or third party mobile applications will be wholly at your own risk and your sole responsibility, and you may be subject to terms of use, privacy policies or other provisions of those sites or resources or mobile application. The inclusion of a link to another site or resource or third party mobile application from the Application does not imply any recommendation or endorsement of the sites or resources or mobile applications themselves or of those in control of them or our association with them.

VII. Disclaimers

Your use of the Application is wholly at your own risk. The Application is provided by us on an “as is” and “as available” basis. Whilst Hang Lung endeavours to keep the Content or services included on the Application up to date, neither Hang Lung nor members of the Hang Lung Group make any representations or warranties of any kind, express or implied, as to the operation of the Application or the accuracy, adequacy and completeness of the content or products or services included on the Application. To the fullest extent permissible by applicable law, we and members of the Hang Lung Group disclaim (i) all liability whatsoever, whether arising in contract, tort (including negligence) statutory or otherwise in relation to the Application; and (ii) all conditions, representations or warranties in any respects relating to the Application, express or implied thereof (including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement of third party rights). To the fullest extent permissible by applicable law, Hang Lung accepts no liability for any disruption or non-availability of the Application resulting from external causes including, but not limited to, ISP equipment failure, push server failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

You acknowledge that the Application may not be available for use at all times, and may be subject to interruption, failure of hardware or software, errors, transmission blackout, delayed transmission, incorrect transmission, system failure, upgrade, and maintenance. Hang Lung does not warrant that the functions contained in the Application will be uninterrupted or free of defects and/or faults, the defect will be corrected, or that the Application or the server that makes it available is free of viruses or other harmful components.

You are solely responsible for ensuring adequate protection and back-up of your device and/or data, for taking appropriate precautions to scan for viruses or other harmful components, and for preventing the transmission of any viruses or harmful components to your device.

Hang Lung does not warrant that the Application will be compatible with all devices. You acknowledge that you are responsible for ensuring that your device meets the specified system requirements from time to time. The necessary minimum specifications are: Apple iOS devices running iOS 12.0 or above; Android OS devices running Android OS 9 or above.

For Technical Information - The technical information presented in this system is simplified for ease of understanding and does not reflect actual complexity of the systems.

VIII. Limitation of liability

To the maximum extent permitted by applicable law, Hang Lung accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages, arising from the use of the Application or any Content. Users should be aware that they use the Application and its Content wholly at their own risk.

Nothing herein shall be construed as excluding or limiting the liability of Hang Lung or its affiliates for death or personal injury caused by its negligence or for any other liability which cannot be excluded or limited under the laws of the Hong Kong Special Administrative Region of the People's Republic of China (“Hong Kong”).

IX. Indemnity

You agree to indemnify us and/or members of the Hang Lung Group in full and on demand from and against any claim, proceeding, loss, damage, costs, expenses or other liabilities which we and/or they may suffer or incur directly or indirectly as a result of your fraud or negligence, or use of the Application otherwise than in accordance with this Agreement, or applicable laws.

X. Events and Activities

If you take part in any events, functions and/or activities (the “Activity(ies)”) operated, run in or through the Application, such as games, competitions or lucky draws, you agree to be bound by the rules of the Activity and any other rules specified by us from time to time (the “Activity Rules”) and by the decisions of Hang Lung, which are final and binding in all respects relating to the Activity. Hang Lung reserves the right to disqualify any entrant, participant and/or winner in its absolute discretion without notice in accordance with the Activity Rules.

XI. Miscellaneous

Waiver - The failure of Hang Lung to exercise or enforce any right or remedy provided under this Agreement will not constitute a waiver of such right or remedy. Any waiver of right or remedy of this Agreement will be effective only if in writing and signed by Hang Lung.

Variation - Hang Lung may revise or amend any terms and conditions of this Agreement at any time. Some of the provisions contained in this Agreement may also be superseded by provisions or notices published elsewhere on our website from time to time. Hang Lung will use reasonable efforts to ensure that any important changes will be notified to you by an appropriate method, such as a notice within the Application. However, it is your responsibility to check the terms and conditions of this Agreement regularly to take notice of any changes we make, and you agree to do so. If there are any changes, the updated version containing such changes will be available through a link in the Application to this page and will be effective immediately. Your continued use of the Application or our site after any changes to the terms and conditions will constitute your acceptance of such changes. If you do not agree with any changes or additions we make, please stop using the Application immediately.

Severability - If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable under any enactment or rule of law, then that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provisions.

Assignment - This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Hang Lung without restriction.

Contracts (Rights of Third Parties) Ordinance - Unless otherwise expressly stated, no party other than you, Hang Lung and members of the Hang Lung Group will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce any of the provisions of this Agreement.

Entire Agreement - This (including any other document referred to in this Agreement) is the entire agreement between you and Hang Lung relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to this Agreement by Hang Lung alone.

Governing Law and Jurisdiction - This Agreement will be governed by and construed in accordance with the laws of Hong Kong. You agree that any dispute arising out of or relating to this Agreement shall be submitted to exclusive jurisdiction of the Hong Kong courts.

Language - In the event that there is any inconsistency between the English and Chinese versions of this Agreement, the English version shall prevail.

hello Hang Lung Malls Rewards Program Terms and Conditions

The hello Hang Lung Malls Rewards Program is an integrated membership program managed and operated by Hang Lung Real Estate Agency Limited (by itself and for and on behalf of Hang Lung Properties Limited) and is governed by these terms and conditions (the “Terms and Conditions“).

Applicants of, and persons who become members of the hello Hang Lung Malls Rewards Program shall be deemed to have read and to fully understand these Terms and Conditions and shall be deemed to have expressly agreed to be bound by them.

These Terms and Conditions can be accessed via the Hang Lung Malls app.

  1. Definitions and Interpretation
    Unless otherwise defined, these terms shall have the following meanings:
    1. Accumulated Spending” means the total amount of spending by a Member(s) conducted through Eligible Transaction(s), which is qualified for registration and accumulation under the hello Program.
    2. Benefits” means the benefits, discounts, offers, privileges, promotions, rewards, services and the like that may be granted or offered by Hang Lung and/or third parties (including but not limited to the Participating Merchants) to the Members under the hello Program from time to time subject to these Terms and Conditions and other applicable terms and conditions Hang Lung and/or such third parties (including but not limited to the Participating Merchants) may think fit from time to time. The nature of the Benefits may be subject to change from time to time without prior notice at the sole and absolute discretion of Hang Lung and/or such third parties (including but not limited to the Participating Merchants).
    3. Concierge Counter(s)” means the concierge counter(s) located at Hang Lung Mall(s) where the Member(s) may (among others) make enquiries regarding the hello Program, the Hang Lung Mall(s), the Participating Tenant(s) and the activity(ies), event(s), facility(ies) or program(s) that may take place at the Hang Lung Mall(s), update membership details, register Accumulated Spending and hello Point(s) and redeem Benefit(s).
    4. e-Card(s)” means the electronic membership card(s) issued to Member(s) under the hello Program and which can be accessed via the Hang Lung Malls App.
    5. Eligible Transaction(s)” means eligible transaction(s) specified by Hang Lung in these Terms and Conditions and other applicable terms and conditions Hang Lung may think fit from time to time. Eligible Transactions conducted between a Member and a Participating Merchant contribute to such Member’s Accumulated Spending and entitle such Member to earn hello Points.
    6. Hang Lung” means Hang Lung Real Estate Agency Limited, which manages and operates the hello Program (for itself and for and on behalf of Hang Lung Properties Limited) and also the Hang Lung Malls.
    7. Hang Lung Mall(s)” means certain mall(s) and property(ies) operated by Hang Lung and which the hello Program covers, including Fashion Walk which is situated at Paterson, Food Street and Kingston Street, Causeway Bay, Hong Kong, Peak Galleria which is situated at 118 Peak Road, Victoria Peak, Hong Kong, Kornhill Plaza which is situated at 1-2 Kornhill Road, Tai Koo, Hong Kong, Grand Plaza which is situated at 639 Nathan Road, Mongkok, Hong Kong, Hollywood Plaza which is situated at 610 Nathan Road, Mongkok, Hong Kong, Gala Plaza which is situated at 56 Dundas Street, Mongkok, Hong Kong, Amoy Plaza which is situated at 77 Ngau Tau Kok Road, Kowloon Bay, Hong Kong, Printing House which is situated at 6 Duddell Street, Central, Hong Kong, Baskerville House which is situated at 13 Duddell Street / 22 Ice House Street, Central, Hong Kong, Standard Chartered Bank Building which is situated at 4-4A Des Voeux Road Central, Central, Hong Kong and 1 Duddell Street which is situated at 1 Duddell Street, Central, Hong Kong. The applicable malls and properties which constitute the Hang Lung Malls may be subject to change from time to time without prior notice at the sole and absolute discretion of Hang Lung.
    8. Hang Lung Malls App” means “Hang Lung Malls App (恒隆商場手機應用程式)”, a mobile application (app) for (among others) accessing information about the hello Program, the Hang Lung Mall(s), the Participating Tenant(s) and the activity(ies), event(s), facility(ies) or program(s) that may take place at the Hang Lung Mall(s). By logging into the Member Account through the Hang Lung Malls App, a Member may (among others) update his membership details, register Accumulated Spending and hello Point(s) and redeem Benefit(s).
    9. hello Point(s)” means “hello Points (hello 積分)”, the credit point(s) granted to Member(s) by Hang Lung under the hello Program.
    10. hello Program” means “hello Hang Lung Malls Rewards Program (hello恒隆商場獎賞計劃)”, an integrated membership program managed and operated by Hang Lung (by itself and for and on behalf of Hang Lung Properties Limited) and which covers the Hang Lung Mall(s). The terms and conditions of the hello Program are governed by these Terms and Conditions and other applicable terms and conditions Hang Lung may think fit from time to time.
    11. HK$” means Hong Kong Dollars, the lawful currency of Hong Kong.
    12. Hong Kong” means the Hong Kong Special Administrative Region of the People’s Republic of China.
    13. Member Account” means a platform which Member(s) may log into through the Hang Lung Malls App for (among others) updating membership details, registering Accumulated Spending and hello Point(s) and redeeming Benefit(s).
    14. Member(s)” means person(s) admitted by Hang Lung to be member(s) of the hello Program subject to these Terms and Conditions and other applicable terms and conditions Hang Lung may think fit from time to time, and “Membership(s)” shall be construed accordingly.
    15. Participating Merchant(s)” means tenant(s) / merchant(s) at the Hang Lung Mall(s) who participate in the hello Program and which:

      (a) Member(s) may conduct Eligible Transaction(s) with and which contribute to such Member(s)’ Accumulated Spending and which entitle such Member(s) to earn hello Point(s); and/or

      (b) may offer Benefits to the Member(s).

      A list of the Participating Merchants may be displayed in the Hang Lung Malls App and the applicable merchants which constitute the Participating Merchants may be subject to change from time to time without prior notice at the sole and absolute discretion of Hang Lung. Unless otherwise specified in these Terms and Conditions or by Hang Lung from time to time, Participating Merchants do not include:

      (i) any car park operators, hotels, banks, financial institutions or securities brokers;

      (ii) any merchants which if Eligible Transactions are conducted at, receipts and electronic payment slips are not issued; and

      (iii) any merchants that are not duly authorized to conduct business in the Hang Lung Malls.

    16. Personal Information” means any personal information / data of Member(s) collected by Hang Lung through managing and operating the hello Program.
    17. Words and expressions in the singular include the plural and vice versa and a reference to one gender includes a reference to all genders.
    18. Any reference to an enactment includes that enactment as it may be amended, replaced or re-enacted at any time, whether before or after the date of these Terms and Conditions, and any subordinate legislation made under it.
    19. The words “other” and “including” do not limit the generality of any preceding words and are not to be construed as being limited to the same class as the preceding words where a wider construction is possible.
  2. Membership
    1. Application Eligibility - Any individual who is 11 years old or above may apply to be a Member, provided that if such individual is below 18 years old, he must first obtain the necessary consent from his parent, guardian or otherwise as required under applicable laws, rules and regulations. For the avoidance of doubt, applications not by natural persons (e.g. companies and/or business entities) will be automatically rejected and not be processed. An applicant must not have been a Member whose Membership had been terminated by Hang Lung for whatsoever reason. Each Member may only have one (1) Membership account at any time.
    2. Application Method and Procedure - An applicant must submit his Membership application via the Hang Lung Malls App and certain personal information (the provision of which may be obligatory or voluntary) may be requested (including but not limited to his name, title, gender, marital status, day and month of birth, age group, address (only the district), email address, mobile phone number and interests and favorite activities). The name of the applicant must be identical to his name on his official identification document and pending registration or thereafter, Hang Lung reserves the right to request the applicant to present his official identification document and any other identification documents for verification purposes. Failure to provide the requested information which is marked as obligatory or any requested documents, or the provision of inaccurate, false or misleading information or documents may result in a delay in the application process, a rejection of the application or termination of the Membership.
    3. Handling Fee - As of the date of these Terms and Conditions, annual handling fees for Members are waived. Hang Lung reserves the right to impose an annual handling fee for Members from time to time without prior notice at its sole and absolute discretion. For further information, applicants are advised to make enquiries with Hang Lung as stipulated in Section 13 below or refer to the Hang Lung Malls App.
    4. Discretion to Reject - Hang Lung reserves the right to reject any Membership applications at its sole and absolute discretion without providing any reason.
    5. Membership Tiers - The 4 types of Membership tiers are namely “Crystal”, “Amber”, “Ruby” and “Emerald”, the qualification requirements of which are set out Section 2.6 below. The types of Membership tiers may be subject to change from time to time without prior notice at the sole and absolute discretion of Hang Lung.
    6. Membership Validity and Upgrade Requirements - All types of Memberships are valid until the end of a calendar year (i.e. 31 December) and their qualification requirements are as follows:

      (i) Crystal Memberships: free to join;

      (ii) Amber Memberships: subject to a Crystal Member duly registering and accumulating HK$20,000 to HK$79,999 in Accumulated Spending before the end of a calendar year (including Eligible Transactions conducted within seven (7) calendar days prior to a person who successfully applies and registers for Membership but excluding transactions conducted anytime before the hello Program is launched (i.e. 30 March 2021)), such Crystal Member will be upgraded to an Amber Member. Such Member will remain an Amber Member until the end of the calendar year in which he was upgraded to an Amber Member and also until the end of the following calendar year (the “Following Year”). If such Amber Member duly registers and accumulates HK$20,000 to HK$79,999 in Accumulated Spending during but before the end of the Following Year, he will remain an Amber Member until the end of the calendar year subsequent to the Following Year; and if such Amber Member does not duly register and accumulate HK$20,000 to HK$79,999 in Accumulated Spending during but before the end of the Following Year, he will be downgraded to a Crystal Member at the beginning of the calendar year subsequent to the Following Year;

      (iii) Ruby Memberships: subject to a Crystal or an Amber Member duly registering and accumulating HK$80,000 or more in Accumulated Spending before the end of a calendar year (including Eligible Transactions conducted within seven (7) calendar days prior to a person who successfully applies and registers for Membership but excluding transactions conducted anytime before the hello Program is launched (i.e. 30 March 2021)), such Crystal or Amber Member will be upgraded to a Ruby Member. Such Member will remain a Ruby Member until the end of the calendar year in which he was upgraded to a Ruby Member and also until the end of the following calendar year (the “Following Year”). If such Ruby Member duly registers and accumulates HK$80,000 or more in Accumulated Spending during but before the end of the Following Year, he will remain a Ruby Member until the end of the calendar year subsequent to the Following Year; and if such Ruby Member does not duly register and accumulate HK$80,000 or more in Accumulated Spending during but before the end of the Following Year, he will be downgraded to an Amber Member at the beginning of the calendar year subsequent to the Following Year; and

      (iv) Emerald Memberships: by Hang Lung’s invitation only.

      Members may check whether their Memberships will remain in the same tier, will be upgraded or will be downgraded at a Concierge Counter or through the Member Account.

  3. Membership Cards
    1. e-Cards - Hang Lung will issue an e-Card to a Member upon his successful application and registration for Membership and which can be accessed via the Hang Lung Malls App.
    2. Use of e-Cards - A Member must present his e-Card when he wishes to claim Benefits or make any request or enquiries in relation to his Membership. Hang Lung and the Participating Merchants are entitled to assume without proof that the bearer of an e-Card is the Member named thereon but reserve the absolute right to request such bearer to additionally or instead provide his official identification document and any other identification documents and/or state certain of his Personal Information for verification purposes. The documents and the Personal Information requested may differ between Hang Lung and the Participating Merchants.
    3. Misuse - Misuse of the e-Card or (if any) physical membership card by a Member may result in the termination or suspension of Membership or the Member being required to return any redeemed Benefits (or the equivalent value in cash) without prejudice to the accrued rights and remedies of Hang Lung and the Participating Merchants against the Member.
  4. Non-Transferability
    1. Non-Transferability - The Membership, e-Card, Accumulated Spending, hello Points and Benefits are not transferable by a Member and may only be used, enjoyed or redeemed by the Member to whom the Membership, e-Card, Accumulated Spending, hello Points and Benefits belong or are granted or issued. The purported transfer of Memberships, e-Cards, Accumulated Spending, hello Points and Benefits will be null and void.
  5. Eligible Transactions
    1. Accumulation Rate for Accumulated Spending and Earning Rate for hello Points - A single Eligible Transaction with a net transaction amount (net transaction amount takes into account the actual amount paid by the Member himself and excludes any amount (i) paid by coupons, certificates, vouchers, cash dollars and the like (electronic or otherwise and whether or not issued by Hang Lung and/or its associated companies); (ii) that is deducted through discounts, discount codes, promotional codes and the like; and (iii) that is not incurred by the Member himself) of HK$50.00 or more would contribute to a Member’s Accumulated Spending and entitle a Member to earn hello Points at the earning rate of 1 hello Point for every HK$1.00 transacted. Should there be any decimal places in the net transaction amount, it will be rounded up to the nearest dollar (e.g. HK$100.80 (actual net transaction amount) = HK$101.00 (rounded up net transaction amount contributed to a Member’s Accumulated Spending) = 101 hello Points). Hang Lung reserves the right to adjust the Accumulated Spending’s accumulation rate and the earning rate for hello Points or to amend, restrict or limit the amount of Accumulated Spending to be accumulated by a Member or the number of hello Points a Member can earn via Eligible Transactions conducted through special, promotional or other specified activities, events, facilities or programs from time to time without prior notice at its sole and absolute discretion.
    2. Electronic Payment - Eligible Transactions must be conducted through eligible electronic payments, which are limited to credit cards, EPS, debit cards, Apple Pay, Google Pay, Samsung Pay, UnionPay Quick Pass, WeChat Pay, Alipay, Octopus, Octopus O!ePay, Tap & Go, TNG Wallet or other “stored value facilities” as defined under the Payment Systems and Stored Value Facilities Ordinance (Cap. 584 of the Laws of Hong Kong).
    3. Eligible Transactions - Unless otherwise specified in these Terms and Conditions or by Hang Lung from time to time, only transactions conducted between a Member and a Participating Merchant (including Eligible Transactions conducted within seven (7) days prior to a person who successfully applies and registers for Membership but excluding transactions conducted anytime before the hello Program is launched (i.e. 30 March 2021)) will qualify as Eligible Transactions and shall exclude the following:

      (i) a single transaction with a net transaction amount (net transaction amount takes into account the actual amount paid by the Member himself and excludes any amount (i) paid by coupons, certificates, vouchers, cash dollars and the like (electronic or otherwise and whether or not issued by Hang Lung and/or its associated companies); (ii) that is deducted through discounts, discount codes, promotional codes and the like; and (iii) that is not incurred by the Member himself) of under HK$50.00;

      (ii) a transaction paid by cash (in full or partially);

      (iii) a transaction conducted through a mobile application (app) not included in Section 5.2 above (including but not limited to a third party mobile application (app) used exclusively for conducting transactions at a particular Participating Merchant);

      (iv) a transaction not conducted with a Participating Merchant or at a Hang Lung Mall;

      (v) a transaction whereby a sales voucher, sales receipt or electronic payment slip is issued but which does not state the name of the merchant, transaction date, transaction amount, invoice number or any other information required by Hang Lung from time to time;

      (vi) charity donations;

      (vii) payment of parking fees;

      (viii) deposit or partial payments for (among others) goods and services;

      (ix) a dine-in transaction conducted at a Participating Merchant engaged in the food and beverage business (including but not limited to restaurants) whereby the number of dine-in guests exceed 36;

      (x) payment of tips (at a Participating Merchant engaged in the food and beverage business or otherwise);

      (xi) a transaction conducted through a third party mobile application (app) for food and beverage takeaway services;

      (xii) a transaction which is subsequently cancelled, refunded or withdrawn;

      (xiii) a transaction conducted at / with / for / through travel agencies and cross-border bus services, property agencies, elderly homes, medical and dental / clinic services, carwash and car care services, automotive products and related services, parking tickets, kiosks, exhibition venues, temporary exhibition booths / pop-up stores, tenants in office buildings, banking services, the payment of insurance premiums, money exchange centers, the payment of tuition / membership / any other monthly fees, the purchase of any kind of memberships and/or treatment packages from (including but not limited to) gyms, fitness centres and beauty parlous (as defined under the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F of the Laws of Hong Kong)), the purchase or topping-up of Octopus cards, value-added or payment services, mail, fax, email or phone orders, online transactions (except the online purchase of movie tickets), bill payments (including but not limited to payments to utility companies, the Government, statutory organizations and educational institutions), the payment of telecommunication fees or the purchase of phone cards, the purchase of tickets (e.g. show / event / concert / exhibition tickets), trade-in transactions or product redemptions, credit notes, deposit notes, credit vouchers or payments on account, the purchase of (electronic or otherwise and whether or not issued by Hang Lung and/or its associated companies) shopping vouchers, gift vouchers, any other types of vouchers, cash coupons, tokens, gift cards, gift certificates, membership cards, bonus point cards, discount cards, value-added cards, shoe coupons, soup coupons, drink coupons, food coupons, cake cards (including Chinese bridal cake cards) and wedding coupons / vouchers, cash rebate programs operated by any Participating Merchant, the purchase of gold grains, bars and deposits at gold saving clubs;

      (xiv) split payment receipts will not be accepted. Payment receipts issued by the same merchant for the same goods and services cannot be split into more than one (1) sale receipts and/or electronic payment slip. Therefore, the transaction amount on the sales receipts and the corresponding electronic payment slips must be the same;

      (xv) certain transactions conducted at promotional events held at Hang Lung Malls (if such transactions cannot contribute to a Member’s Accumulated Spending and entitle a Member to earn hello Points, such may be stated in the announcements for such promotional events); and

      (xvi) any other transactions (whether between a Member and a Participating Merchant or not) as specified by Hang Lung from time to time without prior notice at its sole and absolute discretion.

      Under certain circumstances, Hang Lung may relax the requirements above at its sole and absolute discretion.

  6. Registering Accumulated Spending and Earning hello Points
    1. Registration Requirements - To register Accumulated Spending and earn hello Points, a Member must within seven (7) calendar days of the relevant transaction (inclusive of the day of the relevant transaction) register such Eligible Transaction by personally doing so at a Concierge Counter or through the Member Account. To register an Eligible Transaction at a Concierge Counter, the Member must personally present his e-Card (subject to Section 3.2 above) and other documentary proof as specified in Section 7 below. To register an Eligible Transaction through the Member Account, the Member must provide true, complete and accurate information regarding the Eligible Transaction as requested in the Member Account, including (among others) the name of the Participating Merchant, transaction date and net transaction amount and upload clear images of the original and entire machine-printed sales receipt issued by the Participating Merchant and the corresponding electronic payment slip (if for whatever reason, machine-printed sales receipts and/or electronic payment slips are not available and such are issued electronically, a screenshot or photo of the sales receipt and/or electronic payment slip will be accepted (provided it is clear)) through the Member Account. Registration made on behalf of another Member is prohibited. If the Member fails to provide the required information or Hang Lung believes that the relevant transaction is not an Eligible Transaction or is an ingenuine, dishonest or fraudulent transaction, Hang Lung reserves the right to request further documentary proof from the Member or refuse to register the said transaction. Failure by the Member to promptly provide the requested documentary proof may result in a delay or decline in the registration of the relevant transaction and hence the registration of Accumulated Spending and the earning of hello Points. The registration of Eligible Transactions not within the prescribed time period will be automatically declined and not be processed and hence, no Accumulated Spending will be registered, and no hello Points will be registered and earned. For special Eligible Transactions as specified by Hang Lung form time to time, registration must be completed in the manner specified by Hang Lung.
    2. Registration of Accumulated Spending and Crediting of hello Points - Unless otherwise specified in these Terms and Conditions or by Hang Lung from time to time, under normal circumstances, Accumulated Spending and the crediting of hello Points for an Eligible Transaction will be reflected at a Member Account within fourteen (14) calendar days from the date of completion of the registration of such Eligible Transaction (whether the Eligible Transaction is registered at a Concierge Counter or through the Member Account), subject to such registration having been approved by Hang Lung. Accumulated Spending is deemed to be registered by a Member and hello Points are deemed to be earned by a Member on the date of the Eligible Transaction. There may be a delay for the registration of Accumulated Spending and the crediting of hello Points for Eligible Transactions conducted on non-business days or through special, promotional or other specified activities, events, facilities or programs and those deriving from special Eligible Transactions or due to circumstances beyond the control of Hang Lung (e.g. network and computer system failures). Hang Lung reserves the right to delay or postpone the registration of Accumulated Spending and the crediting of hello Points for any reason.
    3. Cancellation or Deduction of Accumulated Spending and hello Points - Hang Lung is entitled to cancel or deduct any Member’s Accumulated Spending or the hello Points of any Member if such Accumulated Spending was registered or such hello Points were credited to such Member’s account by mistake or error or due to ingenuine, dishonest or fraudulent conduct and/or acts or if the Eligible Transaction has been refunded, withdrawn or cancelled.
    4. Restrictions - Accumulated Spending and hello Points have no cash value and are not exchangeable for cash (including money or money’s worth). Accumulated Spending and hello Points cannot be sold, purchased, assigned or transferred, except as specifically provided in these Terms and Conditions or as may be permitted at the sole and absolute discretion of Hang Lung.
    5. Bonus hello Points - Bonus hello Points may be credited to new Members, Members who have been upgraded to a higher tier of Membership or Members who have conducted Eligible Transactions through special, promotional or other specified activities, events, facilities or programs, completed surveys or referred friends to become new Members etc. at the sole and absolute discretion of Hang Lung.
    6. Validity Period - The expiration date of hello Points credited to a Member during a calendar year is 31 March of the subsequent calendar year. Any hello Points not used by a Member for redeeming Benefits or for other purposes will no longer be valid after they have expired. Hang Lung reserves the right to shorten or extend the validity period of hello Points or amend the expiry date of hello Points from time to time without prior notice at its sole and absolute discretion.
    7. Illustrative Examples - For avoidance of doubt, if a Member conducts an Eligible Transaction on 15 September of a certain year, completes the registration of the said Eligible Transaction and the hello Points are credited to his Member Account on 20 September in the same year (such hello Points are deemed to be earned by him on the date of the Eligible Transaction (i.e. 15 September of such certain year)), the expiry date for such hello Points and other hello Points credited to his account during such year will be 31 March of the following year.
  7. Documentary Proof
    1. Documentary Proof - As documentary proof for registering Accumulated Spending or earning hello Points, Hang Lung will only accept the original and entire machine-printed sales receipts issued by the Participating Merchants and the corresponding electronic payment slips (the name stated on such electronic payment slips must be the same as the name of the Member who is registering Accumulated Spending or earning hello Points and if for whatever reason, machine-printed sales receipts and/or electronic payment slips are not available and such are issued electronically, a screenshot or photo of the sales receipt and/or electronic payment slip will be accepted (provided it is clear)). Hang Lung reserves the right to request further documentary proof from the Member. Under certain circumstances, Hang Lung may relax the documentary proof requirements at its sole and absolute discretion.
    2. Originals Only – Hang Lung will only accept original and not reprinted, handwritten or photocopied sales receipts and electronic payment slips (if for whatever reason, machine-printed sales receipts and/or electronic payment slips are not available and such are issued electronically, a screenshot or photo of the sales receipt and/or electronic payment slip will be accepted (provided it is clear)). The following will not be accepted:

      (i) reprinted, handwritten, photocopied or duplicated sales receipts and electronic payment slips; and

      (ii) sales receipts or electronic payment slips for transactions which are wholly settled by coupons, certificates, vouchers, cash dollars and the like (electronic or otherwise and whether or not issued by Hang Lung and/or its associated companies) or discounts, discount codes, promotional codes and the like (for a transaction settled partially by such coupons, certificates, vouchers, cash dollars and the like or such discounts, discount codes, promotional codes and the like, the portion of such transaction not settled by the aforementioned and which satisfy the requirements under Section 5 above will be accepted).

      Under certain circumstances, Hang Lung may relax the requirements above at its sole and absolute discretion.

    3. Keeping Records - Hang Lung is entitled to make and keep copies of all documentary proof presented by a Member (whether the documentary proof is presented at a Concierge Counter or uploaded through the Member Account).
    4. Discretion to Reject - Hang Lung is entitled to reject any submission if it believes that submitted sales receipts or electronic payment slips are fake, forged or were issued for ingenuine, dishonest or fraudulent purposes.
    5. Non-reusable - Hang Lung may stamp all sales receipts and electronic payment slips which are presented in person at a Concierge Counter. All sales receipts and electronic payment slips which have been presented at a Concierge Counter (whether stamped or not) or uploaded through the Member Account for registering Accumulated Spending and earning hello Points will not be accepted again.
  8. Records
    1. Reporting of Errors - If a Member does not report any error on the amount of Accumulated Spending reflected or the number of hello Points credited within 30 calendar days from date of registering the corresponding Eligible Transaction, such Member is deemed to agree to and accept the amount of Accumulated Spending reflected or the number of hello Points credited.
    2. Final and Conclusive - Save for manifest errors, the amount of Accumulated Spending or the number of hello Points registered by, accumulated by, earned by, cancelled or deducted for a Member as shown in Hang Lung’s records shall be final and conclusive.
  9. Member Account
    1. Available Services - A Member may use the following services through a Member Account:

      (i) updating certain membership details;

      (ii) retrieving his e-Card;

      (iii) registering Eligible Transactions and checking his Accumulated Spending and hello Points balance;

      (iv) making redemption requests for Benefits; and/or

      (v) obtaining information on the Benefits.

    2. Username and Password - Upon successfully applying and registering for Membership, each Member will receive a Membership number, username and password, which will be used to log into his Member Account. Each Member must keep his Membership number, username and password strictly confidential and in safe custody. The Member is fully and solely responsible for any improper and unauthorized use of his Membership by any person (whether with or without such Member’s consent).
    3. Terms and Conditions for the Hang Lung Malls App - The use of the Hang Lung Malls App (including the Member Account) by a Member is also governed by the separate terms and conditions of the Hang Lung Malls App.
  10. General Rules for the Redemption and Enjoyment of Benefits
    1. Redemption Method and Procedure - A Member must submit his redemption request for a Benefit through the Member Account or by personally doing so at a Concierge Counter. Hang Lung has the sole and absolute discretion to accept or reject any such redemption requests, whether or not the Member has sufficient hello Points. Upon such request having been approved, the corresponding number of hello Points will be deducted from the Member’s hello Points balance and an electronic or digital coupon / certificate / voucher (the “Redemption E-Coupon”) will be uploaded to the Member Account of the Member. In order to collect / enjoy the Benefit, a Member must present the Redemption E-Coupon at the Concierge Counter or Participating Merchant’s store (where applicable) and a redemption code will be inserted before the collection / enjoyment of such Benefit. If for whatsoever reason, the Member fails to collect / enjoy the Benefit which has been successfully redeemed, the corresponding number of deducted hello Points will not be credited back to the Member.
    2. Specified Hang Lung Malls for Benefits - Certain Benefits may only be redeemed or enjoyed at certain Hang Lung Malls or other locations specified by Hang Lung from time to time and at certain dates and time periods and Hang Lung’s decision on such issue is final and conclusive.
    3. Limited Availability - All Benefits are offered on a first-come, first-served basis and are subject to availability (if applicable) and Hang Lung does not guarantee any Benefits’ availability. Hang Lung reserves the right to discontinue the provision of certain Benefits or to substitute a certain Benefit with another Benefit (whether of similar value or not) from time to time without prior notice at its sole and absolute discretion.
    4. Eligibility - Benefits may only be redeemed by a Member who has sufficient hello Points and whose Membership account is valid and in good standing as recognized by Hang Lung.
    5. Non-cancellation of Redemption Requests for Benefits - Once a redemption request for a Benefit has been submitted, such redemption request shall be irrevocable and cannot be withdrawn or cancelled, regardless of whether the Member ultimately collects / enjoys the Benefit.
    6. Verification of Identity - A Member must present his e-Card (subject to Section 3.2 above) when he wishes to claim Benefits or make any request or enquiries in relation to his Membership. Hang Lung and the Participating Merchants are entitled to assume without proof that the bearer of an e-Card is the Member named thereon but reserve the absolute right to request such bearer to additionally or instead provide his official identification document and any other identification documents and/or state certain of his Personal Information for verification purposes. The documents and the Personal Information requested may differ between Hang Lung and the Participating Merchants.
    7. Non-exchangeable - No Benefits may be exchanged for cash, credit or other gifts and benefits.
    8. Use of Benefits - The use of certain Benefits may be subject to certain and specific terms and conditions imposed by the Participating Merchants or other relevant parties.
    9. Not Supplier, Provider or Manufacturer - Unless the Benefits are expressly and specifically stated to be supplied / provided / manufactured by Hang Lung, the Benefits are not supplied / provided / manufactured by Hang Lung. Hang Lung does not in any way warrant the quality and condition of or any other matters in connection with such Benefits and shall not be held liable for the same. Hang Lung shall not be held legally liable for any direct or indirect claims, demands, costs, charges, expenses, losses, damages and compensations arising out of or relating to such Benefits.
    10. Change of Benefits - In the event a Member wishes to amend the choice of a Benefit after the corresponding redemption request has been submitted, the request must be submitted via the Member Account or at a Concierge Counter. Hang Lung has the sole and absolute discretion to determine such Member's request. Nonetheless and in any event, if the Benefit has already been collected / enjoyed by the Member, the request for change will not be accepted.
    11. Collection and Enjoyment of Benefits - Benefits must be collected or enjoyed within the prescribed time period and in the manner as specified in the redemption notification issued by the Hang Lung Malls App or as specified by Hang Lung from time to time. Any failure on the part of a Member to do so for any reason whatsoever will result in the automatic forfeiture of the relevant Benefit.
    12. Insufficient hello Points - If a Member successfully redeems a Benefit but does not have sufficient hello Points for such redemption for whatsoever reason, Hang Lung may cancel the redemption request, require the Member to return the Benefit in its original form or require the Member to make up the shortfall by accumulating additional hello Points or by making a payment to Hang Lung and/or the Participating Merchant (the payment amount of which shall be determined by Hang Lung at its sole and absolute discretion).
  11. Other Benefits
    1. Other Benefits - Certain eligible Members may enjoy certain Benefits offered by Hang Lung and/or the Participating Merchants from time to time, which may include but are not limited to parking, shopping and dining privileges. Information on and the terms and conditions for such Benefits will be disclosed through various telecommunication channels, including but not limited to the Hang Lung Malls App from time to time.
  12. Termination or Suspension of Memberships
    1. Right to Terminate or Suspend - Hang Lung reserves the right to immediately terminate or suspend the Membership of a Member and/or cancel or deduct Accumulated Spending registered or hello Points accumulated by such Member without compensation if he:

      (i) breaches any of these Terms and Conditions or any other terms and conditions or rules specified by Hang Lung from time to time or does not follow the instructions of Hang Lung;

      (ii) provides personal information or contact details which are inaccurate, false or misleading;

      (iii) abuses the hello Program;

      (iv) provides false statements or uses his Membership account for unauthorized, immoral or improper purposes;

      (v) breaches or violates any national or regional laws, rules or regulations;

      (vi) does not pay any fees to Hang Lung or the Participating Merchants which are due and payable by him;

      (vii) engages in any ingenuine, dishonest or fraudulent conduct and/or acts;

      (viii) for whatsoever reason has more than one (1) Membership account; and

      (ix) harms, defames or causes damage to Hang Lung and/or its employees physically, verbally, in writing or in any other way.

      Furthermore, Hang Lung reserves the right to forthwith terminate or suspend the Membership of any Member at any time without any reason or compensation. Hang Lung shall not be liable for any loss or damage, including without limitation, any loss of profit or any other damage, direct or indirect, sustained by the Member resulting from the termination or suspension of his Membership or from the cancellation or deduction of his Accumulated Spending or hello Points. The decision of Hang Lung is final and conclusive.

    2. Cancellation of Accumulated Spending and hello Points - Hang Lung is entitled to forthwith cancel all Accumulated Spending and unused hello Points of a Member upon the termination of his Membership for whatsoever reason without compensation.
    3. Termination of Membership by a Member - If a Member wishes to terminate his Membership, such Member must do so at a Concierge Counter and/or do so in accordance with the relevant procedures specified by Hang Lung form time to time.
    4. Not Affecting Other Rights and Remedies - Termination of a Membership for whatsoever reason shall be without prejudice to the accrued rights and remedies of Hang Lung and the Participating Merchants.
    5. Death – Upon the death of a Member, his Membership account shall be closed and all Accumulated Spending and unused hello Points shall be cancelled without compensation.
  13. Enquiries
    1. Should there be any enquiries regarding the hello Program, the Member may do so by:

      (i) calling the designated hotline (each Hang Lung Mall has a designated hotline and such telephone number can be found in the “About the Mall” section of the Hang Lung Malls App), quoting his Membership number, name and registered mobile phone number; or

      (ii) visiting a Concierge Counter in person, whereby his identify will be verified in accordance with Section 3.2 above; or

      (iii) email to customerservice@hanglung.com

  14. Disclaimers and Exclusion of Liabilities
    1. Exclusion of Liabilities - All liability, if any, on the part of Hang Lung and its directors, employees, affiliates, agents, suppliers, associated companies and partner organizations as set out in these Terms and Conditions, expressed or implied by statute or otherwise, are hereby excluded to the fullest extent permitted by law. Without prejudice to the foregoing, for liabilities that cannot be excluded (if any), the maximum liability of Hang Lung and its directors, employees, affiliates, agents, suppliers, associated companies and partner organizations shall not exceed HK$100 in any event.
    2. Waiver of Rights - A Member is hereby deemed to have read, understood and agreed that he does not rely on any statement, representation, assurance or warranty made by Hang Lung and shall waive all of his rights, if any, against Hang Lung in relation thereof.
    3. No Warranty - Hang Lung does not in any way warrant the quality and condition of or any other matters in connection with the Benefits and shall not be held liable for the same. Hang Lung shall not be held legally liable for any direct or indirect claims, demands, costs, charges, expenses, losses, damages and compensations arising out of or relating to the Benefits. All queries and disputes relating to a Benefit of which Hang Lung is not the supplier, provider or manufacturer shall be made with or resolved by the Participating Merchants or the relevant and original supplier, provider or manufacturer. Hang Lung does not give any warranty for the quality or fitness of any of the Benefits and accepts no responsibility in respect of the following:

      (i) refusal by Hang Lung and any Participating Merchants to offer the Benefits or accept an e-Card;

      (ii) unavailability of any of the Benefits; or

      (iii) refusal of replacement or change of any of the Benefits for any compensation or reward by Hang Lung or any Participating Merchants.

    4. Disputes with Participating Merchants - In case of any dispute between a Member and a Participating Merchant in relation to these Terms and Conditions or any of the Benefits, both parties shall resolve the dispute themselves. Hang Lung shall have the right not to be involved in the dispute provided that it shall be without prejudice to any rights of Hang Lung under these Terms and Conditions, including exercising its right to make a final and conclusive decision on the dispute.
    5. Terms Imposed by the Participating Merchants - The Participating Merchants may impose additional terms and conditions in respect of the Benefits available to a Member. A Member shall be deemed to agree to be bound by such additional terms and conditions in respect of the Benefits.
  15. Right to Modify and Terminate the Program
    1. Right to Modify - The structure, contents and all features of the hello Program and also these Terms and Conditions may be subject to modification from time to time without prior notice at the sole and absolute discretion of Hang Lung.
    2. Right to Terminate - The hello Program may be suspended or terminated at any time without prior notice at the sole and absolute discretion of Hang Lung and under such circumstances, Hang Lung shall not be held legally liable for any direct or indirect claims, demands, costs, charges, expenses, losses, damages and compensations arising out of or relating to such suspension or termination.
    3. Additional Terms and Conditions - Hang Lung is entitled to impose additional terms and conditions in respect of Memberships, e-Cards, Accumulated Spending, hello Points, Benefits and any aspect of the hello Program from time to time without prior notice at its sole and absolute discretion. Should there be any inconsistencies between these Terms and Conditions and such additional terms and conditions, the latter shall prevail.
  16. Personal Information Collection Statement
    1. Hang Lung Group - Hang Lung is part of the Hang Lung group of companies which includes Hang Lung Group Limited, Hang Lung Properties Limited, as well as their associated companies, branches, representative offices and other affiliated or related companies from time to time (the “Hang Lung Group”) that are engaged in property development for sales and leasing, property investment for rental income, other investments and other activities incidental thereto (including but not limited to car park management, property management and the provision of dry and laundry cleaning services) (the “Goods and Services”).
    2. Member’s Statement - By submitting an application for Membership and successfully registering as a Member, such applicant / Member agrees that Hang Lung Group may collect, store, process and transfer his Personal Information in accordance with these Terms and Conditions and in any manner that Hang Lung Group deems fit from time to time. Each applicant / Member shall ensure that he provides Personal Information that is true, complete and accurate and not inaccurate, false or misleading. Each Member is solely responsible for maintaining access and control of his own Membership account, username and password and the confidentiality thereof and shall be responsible for any activity that is performed using such Membership account, username and password (whether authorized or not).
    3. General - Hang Lung Group shall process all Personal Information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) and these Terms and Conditions.
    4. Collection of Personal Information - Personal Information which Hang Lung Group may collect from an applicant / Member includes but are not limited to (i) his name, title, gender, marital status, day and month of birth, age group, address (only the district), email address, mobile phone number, interests and favorite activities and identification proof; (ii) his employment and educational information; (iii) his Membership account number and log-in information, credit card / debit card / stored value card information and mobile payment and other payment information; (iv) his social media account details; (v) information regarding Eligible Transactions conducted by him, including screenshots or photos of the corresponding sales receipts and/or electronic payment slips (machine-printed or electronic (where applicable)) uploaded through the Hang Lung Malls App or presented at the Concierge Counter; (vi) his browsing preferences and behaviours when using the Hang Lung Malls App, MAC address and/or IP address (please note that if the WiFi function on a Member’s device has been enabled, the MAC address and/or IP address of such device may be collected, even if the device is not connected to the Hang Lung Group’s WiFi services) and access time; and/or (vii) any other information as may be requested from time to time.
    5. Purpose and Usage - All Personal Information may be used, directly or indirectly, for / by or in connection with (among others) (i) Hang Lung Group’s daily operations (including the provision of Goods and Services); (ii) registering an applicant as a Member and user of the Hang Lung Malls App and the operation and administration of Membership accounts and records (including identifying a Member and assessing his continued eligibility as a Member) and the handling or provision of requests, enquiries and information related to the hello Program, the Hang Lung Malls App, Memberships, Accumulated Spending, hello Points, Benefits and matters incidental thereto; (iii) the operation and administration of any other membership clubs, loyalty programs and reward programs (where a Member’s consent is obtained); (iv) research and development and/or data analytics, including better understanding customer behavior and characteristics, for customer and tenant relationship management purposes and improving the business operations and marketing strategy of Hang Lung Group and its retail merchants (including the Participating Merchants), office tenants, co-branding partners, business partners, partners, business associates, agents, contractors, suppliers and service providers (who may be engaged in businesses such as the provision of goods and services similar to the Good and Services, retail, banking, finance, credit / smart / stored value cards, insurance, charity / not-for-profit causes, entertainment, food & beverage and other businesses as Hang Lung Group may deem fit from time to time) (collectively, the “Hang Lung Partners”); (v) advertising, marketing, promotional updates, public relations and direct marketing (including joint marketing) (where a Member’s consent is obtained); (vi) communicating news and information (by email, digital media (including through push notification via the Hang Lung Malls App), telephone, SMS or other means whether now known or available in the future); (vii) the use of the services available at any of Hang Lung Group’s websites, systems, mobile applications and/or through other telecommunication channels, in particular to administer the Hang Lung Malls App; (viii) allowing a Member to use the services, systems, facilities, functions or features provided by Hang Lung Group or the Hang Lung Partners through the Hang Lung Malls App; (xi) processing of purchase orders, appointments, bookings or requests; (x) promotion and provision of goods, services, products, benefits, offers and promotions or the like (including those provided by Hang Lung Group or the Hang Lung Partners) tailored to a Member’s needs (where a Member’s consent is obtained); (xi) fundraising purposes (where a Member’s consent is obtained); (xii) information and database administration; (xiii) seeking a Member’s feedback, including through surveys, in relation to (among others) the hello Program and the Goods and Services (including through email, digital media (including through push notification via the Hang Lung Malls App), telephone, SMS or other means whether now known or available in the future); (xiv) improving the Hang Lung Malls App and the Goods and Services; (xv) establishing legal claims or defences, obtaining legal advice and/or exercising, defending and/or protecting the rights or properties of Hang Lung Group, including collecting or recovering debt owed to Hang Lung Group and identifying, contacting or bringing legal action against any person who may be causing interference with or damage to such rights or properties (whether intentionally or otherwise) or where any other person could be harmed or property of any other person could be damaged by such interfering activities; (xvi) complying with legal or regulatory obligations applicable to any member of the Hang Lung Group; (xvii) connecting to the Hang Lung Group’s WiFi services and providing a Member with automatic personalised location-based services and content, including targeted advertisements, content, features, deals and offers (where a Member’s consent is obtained); (xviii) members of the Hang Lung Group engaged in the provision of the Goods and Services in connection with any of the above purposes and/or any of the other services, products and/or facilities in connection to any of the above purposes that members of the Hang Lung Group engaged in the provision of the Goods and Services may offer or supply to Members from time to time; (xix) storing a Member’s Personal Information for the purpose of sharing it with members of the Hang Lung Group and the Hang Lung Partners for any and all of the above purposes; (xx) carrying out of Hang Lung Group’s obligations under these Terms and Conditions; and (xxi) other purposes in connection with or incidental to the above and the hello Program or those which a Member may from time to time agree to (collectively, the “Purposes”).
    6. Transfer and Disclosure - Each Member acknowledges, confirms and agrees that Hang Lung Group may for purposes directly or indirectly in connection with or incidental to the Purposes and the hello Program share with or disclose his Personal Information to third parties (including but not limited to (i) members of the Hang Lung Group engaged in the provision of the Goods and Services; (ii) the Hang Lung Partners, (iii) any of Hang Lung Group’s agents, professional advisers (including lawyers and auditors), contractors, subcontractors or third party service providers who provide administrative, financial, data processing, data storage, telecommunications, computer, payment, system operation, property management, marketing and research, information technology, data analytics or other services in connection with the operation and maintenance of Hang Lung Group’s business operations, or any persons under a duty of confidentiality to Hang Lung Group; (iv) successors or assigns (whether actual or proposed) of members of the Hang Lung Group under an acquisition, sale or restructuring of the businesses and/or assets of any member of the Hang Lung Group, or any assignee of the rights of any member of the Hang Lung Group; (v) any person to whom Hang Lung Group believes in good faith that disclosure is otherwise necessary or advisable including to protect Hang Lung Group’s rights or properties or in circumstances which Hang Lung Group considers to be related to any of the purposes for which the Personal Information is collected; and (vi) any person when Hang Lung Group has reason to believe that disclosing the Personal Information to such person is necessary to identify, contact or bring or defend legal action against someone, e.g. anyone who may be causing interference with Hang Lung Group’s rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities, whether in Hong Kong or Mainland China), provided that it shall do so in accordance with all applicable laws, rules and regulations. In addition, Hang Lung Group may disclose Personal Information if such disclosure is required by law or is made pursuant to any judicial and administrative orders. Each Member further acknowledges, confirms and agrees that the Personal Information provided to Hang Lung Group may also be sourced from or transferred to other jurisdictions outside Hong Kong for the above purposes, and explicitly consents to and accepts all risks of such transfer.
    7. Direct Marketing - Where a Member’s consent is obtained, such Member acknowledges, confirms and agrees that his Personal Information may be used by Hang Lung Group (and Hang Lung Group may transfer his Personal Information to the parties set out in Sections 16.6(i) to (iv) above) to send such Member marketing and promotional materials through email, digital media (including through push notification via the Hang Lung Malls App), telephone, SMS and other means whether now known or available in the future, in relation to activities in Hong Kong or overseas such as (i) Retail Events and Promotions: (a) promotions and events hosted, sponsored or organised by Hang Lung Group or the Hang Lung Partners; and (b) any rewards or goods, services, discounts, offers, membership, privileges, advantages or benefits offered by Hang Lung Group or the Hang Lung Partners; (ii) Tenants / Residents Events and Promotions: promotions and events which Hang Lung Group may host, sponsor, organise or participate (e.g. clubhouse activities for residents and privileges and events for tenants); (iii) Properties for Sale or Leasing: office, retail and/or residential properties offered for sale or leasing by Hang Lung Group and related services; (iv) Charity and Community: solicitations for donations or contributions for charitable, social enterprise or non-profit making purposes or community / social corporate responsibility events or activities which Hang Lung Group may host, sponsor, organise or participate in; and (v) Others: other activities, events, businesses or promotions as may be carried out by Hang Lung Group or the Hang Lung Partners and notified to such Member from time to time (collectively the “Marketing Activities”).
    8. Consent to Direct Marketing – When applying for Membership, the applicant can indicate his consent to the use of his Personal Information for the purposes of the Marketing Activities and (where applicable) the Purposes. A Member can withdraw his consent for direct marketing at any time by notifying Hang Lung via the procedures stipulated in Sections 13.1(i) and (ii) above. Termination or suspension of Membership does not equal to the withdrawal of such consent for direct marketing.
    9. Privacy Policy Statement - Please refer to Hang Lung Group’s Privacy Policy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement. Such Privacy Policy Statement sets out (among others) the general privacy policy and practices of Hang Lung Group in respect of its collection, storage, processing and transfer of personal data (including Personal Information) and also a Member’s rights in relation to access and correction of his Personal Information. Such Privacy Policy Statement is also applicable to the hello Program, provided that, in the event of any inconsistency between these Terms and Conditions and such Privacy Policy Statement concerning matters relating to Personal Information, these Terms and Conditions shall prevail.
  17. Miscellaneous
    1. Staff Members - Hang Lung welcomes its staff and its associated companies’ staff (collectively, the “Staff” and together with the Staff’s immediate family members, the “Associated Persons”) to register and apply as Members. However, in order to be fair, the Associated Persons shall not participate in activities that may involve manual intervention, including but not limited to:

      (i) lucky draws drawn manually;

      (ii) activities involving subjective evaluations; and

      (iii) activities that specifically restrict the participation of Associated Persons as determined by Hang Lung from time to time (please refer to such activities’ terms and conditions).

    2. Staff Members of Participating Merchants - To avoid any conflict of interest, staff members of any Participating Merchant may not become Members.
    3. Right to Transfer - Hang Lung is entitled to transfer, assign, charge, sub-contract or otherwise dispose of any of its rights or obligations under these Terms and Conditions and the hello Program on such terms and conditions as Hang Lung may think fit from time to time without prior notice at its sole and absolute discretion.
    4. Right to Interpret - The right to interpret these Terms and Conditions is vested in Hang Lung. In case of any dispute, the decision of Hang Lung shall be final and binding on all parties concerned.
    5. English Version Prevails - The Chinese version of these Terms and Conditions are for reference only. In case of discrepancies between the English version and the Chinese versions, the English version prevails.
    6. Governing Law - These Terms and Conditions shall be governed by the laws of Hong Kong.