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FAQ

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  • About hello program
  • About registration/login
  • About hello points
  • About rewards
  • Others
Q: What is hello program?

A: hello Hang Lung Malls Rewards Program, along with the Hang Lung Malls App, will bring you the latest promotions and event information of over 600 merchants within our malls, including Fashion Walk, Peak Galleria, Central Properties ( 1 Duddell Street, Printing House, Baskerville House and Standard Chartered Bank Building ), Kornhill Plaza, Amoy Plaza, Grand Plaza, Gala Place and Hollywood Plaza. Members can earn 1 hello point for every HK$1 spent and redeem exclusive privileges and extraordinary experiences available at our malls. Discover a world of excitement on one platform – brought to you by Hang Lung.

Q: How can I register for the program?

A: You can conveniently register for the program via Hang Lung Malls App.

Q: Do I have to pay to join the program?

A: You can sign up as Crystal Member for free.

Q: Can I have more than one account?

A: Your name of the Membership must be identical to your name on your official identification document, so you can only have one membership account.

Q: Can I share my account with my family?

A: The Membership, e-Card, Accumulated Spending, hello Points and Benefits are not transferable by a Member and may only be used, enjoyed or redeemed by the Member to whom the Membership, e-Card, Accumulated Spending, hello Points and Benefits belong or are granted or issued. The purported transfer of Memberships, e-Cards, Accumulated Spending, hello Points and Benefits will be null and void.

Q: How can I upgrade my tier?

A: Upon registration as Crystal Member, if the Accumulated Spending reached HK$20,000 to HK$79,999 before the end of a calendar year (including Eligible Transactions conducted within seven (7) calendar days prior to a person who successfully applies and registers for Membership but excluding transactions conducted anytime before the hello Program is launched (i.e. 30 March 2021), you will be eligible to be upgraded to Amber Member. If the Accumulated Spending reached HK$80,000 or more before the end of a calendar year (including Eligible Transactions conducted within seven (7) calendar days prior to a person who successfully applies and registers for Membership but excluding transactions conducted anytime before the hello Program is launched (i.e. 30 March 2021), you will be eligible to be upgraded to Ruby Member.

Q: How long will my tier status last for?

A: You will remain an Amber/Ruby Member until the end of the calendar year in which you were upgraded to an Amber/Ruby Member and also until the end of the following calendar year (the “Following Year”).

Q: How can I retain my tier for another year?

A: If such Amber Member duly registers and accumulates HK$20,000 to HK$79,999 in Accumulated Spending during but before the end of the Following Year, the Amber Membership will remain until the end of the calendar year subsequent to the Following Year. If such Ruby Member duly registers and accumulates HK$80,000 or more in Accumulated Spending during but before the end of the Following Year, the Ruby Membership will remain until the end of the calendar year subsequent to the Following Year.

Q: What are my member benefits?

A: You can enjoy exclusive privileges from 600+ participating shops, earn hellopoints for reward redemption, receive member birthday gift and enjoy free parking upon designated spending amount.